jamu Platform Privacy Notice

This page describes what we collect when you use jamu and how we keep that data protected throughout your account lifecycle — from signup through withdrawal and beyond. We collect personal information to verify your identity, process payments, deliver our service, and comply with law; we do not sell or share your data with third parties except where necessary to process your transactions or as required by authorities.

Your privacy is central to how we operate. Whether you're accessing jamu on Android, iOS Safari, or desktop, your email, payment details, game history, and account balance are encrypted and stored securely. We've outlined our data practices, your rights, and how to contact us if you have concerns.

We update this policy periodically to reflect changes in our service or applicable law. Check back regularly for the latest version.

What We Collect on jamu

We collect information in several categories:

• Account information: Your email, password (hashed and salted), phone number, date of birth, and username. These are required to create and manage your jamu account.
• Identity verification: Your government-issued ID, proof of address, and any other documents required for KYC (Know Your Customer) verification before your first withdrawal. We retain these securely for compliance purposes.
• Payment information: Your registered payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, bank accounts with mobile banking, local payment, online payment, or e-wallet). We do not store full card numbers or sensitive banking details — payment processors handle those directly.
• Gaming data: Your account balance, transaction history, game selections, results, and timing of activity. This data helps us detect fraud, resolve disputes, and improve our service.
• Device and usage data: Your device type (Android or iOS), IP address, browser type, and pages you visit on jamu. This helps us optimize performance and diagnose technical issues.

How We Use Your Data on jamu

We use the information we collect for specific, legitimate purposes:

• Service delivery: To operate jamu, process your deposits and withdrawals, settle your game outcomes, and deliver customer support.
• Compliance and legal obligation: To verify your identity, prevent fraud, comply with anti-money-laundering regulations, and respond to legal requests from authorities in supported jurisdictions (Jakarta, Surabaya, Bandung, Medan, and others where jamu operates).
• Communication: To send you account notifications, payment confirmations, and service updates via email or in-app messages. We do not send unsolicited marketing unless you opt in.
• Platform improvement: To analyze aggregate usage patterns, identify technical issues, and improve jamu's performance and features.
• Fraud detection: To identify suspicious activity, prevent unauthorized access, and protect your account.

Third-Party Payment Processors

When you deposit or withdraw via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer, we share the minimum necessary information with those payment processors. We do not control how third parties handle your data — they have their own privacy policies.

We also use cloud infrastructure providers to host our servers and store your data. These providers are contractually bound to protect your information and use it only to deliver jamu's service to you.

Where Your Data Lives

Our servers may be located outside your jurisdiction. By using jamu, you consent to your data being stored and processed in jurisdictions that may have different privacy laws than your own. We apply consistent security standards regardless of server location.

Your data is encrypted in transit (SSL) and at rest (encrypted storage). Access to your personal information is restricted to authorized jamu personnel and third-party processors who need it to serve you.

Cookies and Tracking

We use cookies and similar tracking technologies on jamu to remember your login, store your preferences (such as language and notification settings), and analyze how you use the platform. Most cookies are session-based (expire when you close your browser); some persist to recognize you on your next visit.

You can disable cookies in your browser settings, though this may limit jamu's functionality. We do not use cookies for third-party advertising or tracking across unrelated websites.

How Long We Keep Your Data

We retain your data for as long as needed to deliver jamu's service and comply with legal obligations. Account information is kept while your account is active. Payment records and transaction history are retained for at least five years for compliance purposes, even after you close your account.

If you request account deletion, we will remove personal data within a reasonable timeframe, except where legal or regulatory requirements mandate retention (such as anti-money-laundering records).

Our Security Practices on jamu

We employ industry-standard security measures to protect your data:

• SSL encryption for all data transmitted between your device and our servers.
• Secure password hashing (salted, not reversible).
• Encrypted storage of sensitive personal information.
• Regular security audits and penetration testing.
• Access controls restricting employee access to personal data.

While we maintain strong security practices, no system is completely immune to risk. If we detect a data breach, we will notify affected users as required by law and assist with account recovery.

Questions About Your Privacy on jamu

If you have questions about our privacy practices, how we use your data, or wish to exercise your data protection rights, contact our support team via in-app chat, email, or phone during business hours. We aim to respond to privacy requests within 10 business days.

We also welcome feedback on how we can improve our privacy practices. Your trust is important to us, and we're committed to handling your data responsibly and transparently.